Frequently Asked Questions

Email me here. This goes directly to me and I track all website requests and provide the best service to my clients.

Each month you’ll receive a detailed maintenance report that includes details about stored backups, updates that were completed, optimizations that were completed, analytics data, and security scans.

Unused time does not rollover.

We can’t make such guarantees, however, the processes I have in place make being hacked much less likely. If you combine my practices with strong passwords, really strong passwords and good security configurations, you can sleep well at night knowing your shiny new site is safe.

You may cancel at any time in writing. Services will end at the time of cancellation or term you paid for. There are no refunds

You can use your time for content updates, design updates, graphic design, newsletter, bug fixes, or just getting extra advice. Overages will be billed at the standard rate.

I am available by text, email and a phone call. I’m here to help you as much or as little as you need. I won’t disappear once the site is launched.

A custom website can be a big investment and not all small businesses have the budget for you. I will be offering a budget template package, soon, which will help you get you online with a nice looking website fast.

Hosting is super important! When it comes to hosting, you get what you pay for. I offer hosting through my company through Flywheel. That is who I recommend. But SiteGround is another that is great. Check out my hosting information here

I do offer copy writing and this is part of my Best Sellers Site and store package and the Best Sellers package.

I offer a variety of payment options, varying from a one-time, up-front payment to three automated monthly payments. I understand this is a big investment and want to help you budget for the expense in whatever way possible.
I accept debit cards, PayPal and all major credit cards.

Absolutely! Having a mobile-friendly website is imperative these days. A good majority of people now access websites through their mobile devices. I work hard to ensure that your website looks good on a variety of different devices.

Yes! Simply yes! I provide on-going support for my clients. Depending on your needs I can put together an ongoing Support Package for you. Whether it is a basic update package or a more hands on one. Click here for more information.

That is an absolute YES! I love it when my clients take control of their shiny new site.

Not at all. I work with clients all over the world. I work remotely and anyone I contract with works remotely. That way I can find the best solutions for you with the best people available.

Accordion ContentYes. WordPress is an amazing content management system that now powers more than 30% of the web. Its huge market share is due to it’s flexibility and ease of use. And don’t worry, I will teach you how to manage it or I do offer WordPress management and maintenance. But either way I will be there every step of the way.

On average, I shoot for six to eight week turnaround, but the pace of any project is set by each client. How much input you can provide me during the initial stage of the project, your availability throughout the project, how soon all the content is ready – this all affects the speed of completion. The functionality needs may also play a role. The more complex the more time it will take to develop. See the process here

There’s not one single answer to this question. A website design is quoted on the needs of each individual project and client. Every site is unique and requires different components. I design and develop custom websites specifically for your small business. I will ask you a lot of questions, assess your needs and then give you a quote based on that assessment.  Click here to request a quote